Estimated time of delivery
Indigene is happy to customise (made to order) because we respect size inclusivity, and our hand crafted garments could take time to make.
Made to order - 12-15 days to dispatch
Ready to ship - 3-4 days to dispatch
PS: in case you are traveling or need something sooner, please let us know and we will try and do our best to send it to you before time.
Repair & Mend
Indigene Repair Terms & Conditions
- Garments sent to us for repair, must be clean/ washed.
- Repair of an item will includes corrections, such as tears, holes and loose hems, colour / dye stains, embroidery reinforcement, missing buttons. We can’t accept garments with broken zips.
- Indigene reserves the right to refuse to repair garments that are extensively damaged and beyond reasonable repair.
- In exceptional circumstances we may feel that the repair request exceeds our repairing expertise. In such cases, we will endeavour to advise alternative solutions that our customers can consider independently.
- A maximum of 2 garments may be sent for repair at any one time.
- The standard repair timing per garment is 3-4 weeks, although sometimes, there might be delay to the repair and return of your garment. We will keep you posted as we progress.
- Repair work to be undertaken in agreement with the customer by the Indigene team. Customers will be given an estimated cost for mending and pre-payment as a sign of approval before repair work can commence.
- We will always do our best to find a perfect match for all materials used to repair your item (unless you have specified otherwise). In cases where we do not have an exact colour match available, we will attempt to get as close as possible.
- Once your garment is ready for dispatch, we will get in touch with you.
- Repaired garments will be sent to your address, via courier/ hyper local deliveries. This service will be agreed and paid for along with the rmending charges. You are also welcome to pick up your repaired garments from our studio located in Noida.
- Should any dispute occur regarding the service or the terms and conditions, Indigene will make reasonable endeavours to resolve. However, Indigene’s decision is final.
Exchange Policy
RETURNS
If you are not satisfied with your purchase, Indigene will be happy to exchange it for within India purchases, a 10 day exchange option from the order date. All items must be unworn, unwashed and in original packaging with original tags attached. Please note, we do not encourage RETURNS, as these are hand crafted products, and many a times "made to order". Exchanges are only applicable for defective / damaged products or ones requiring a size change. We will be happy to reverse pick the package in case of a defect or faulty product. In case you require an alteration to be made, please share the burden and send across the piece to us on your own, we will ship it back to you.
To complete your return, we require a receipt or proof of purchase.
**ALL SALE ITEMS ARE FINAL SALES**
Refunds
Once your return/ exchange is received and inspected, we will send you an email to notify you, and create a store credit for you, which will be valid for 3 months.
Exchanges
We prefer that only regular priced items may be exchanged, as SALE items might not have exchange options.
We only replace items if they are defective or damaged or there is a size issue. If you need to exchange it for the same item or something else, send us an email at info@indigenecraft.com.
Shipping
To return your product, you should mail your product to:
D-56, 2ND FLOOR
SECTOR 7
NOIDA-201301
Contact no: 9958882115 / 9811970107
The cost of shipping a return is the shipper’s responsibility in case of alterations required. We will arrange for a reverse pick up if it is a damaged, defective or wrong product. We have the right to deny refunds if the returned items do not meet our return policy requirements.
International orders: ALL INTERNATIONAL ORDERS ARE FINAL SALE, NO RETURNS
SHIPPING POLICY
Thank you for visiting and shopping at Indigene (shopindigene.com). Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 5-20 business days, depending upon "READY TO SHIP" or "MADE TO ORDER" status. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Update this section if your processing time exceeds 7-10 business days.
Shipping rates & delivery estimates
Shipping charges for your order will be displayed at checkout.
Shipment method Estimated delivery time Shipment cost:
Standard (Domestic) 3-5 business days Free
Standard (Domestic) Large package (order above 24999) - RS.1500
FEDEX / DHL (International) 5-6 business days Rs.3000
FEDEX/ DHL (International for value more than Rs.30000) - 5-6 business days Rs.5000
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 -48 hours.
Customs, Duties and Taxes
Indigene Craft is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Damages
Indigene Craft is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship worldwide.
Returns Policy
Our Refund policy section provides detailed information about options and procedures for returning/ exchanging your order.
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PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
Email marketing: With your permission, we may send you emails and e-ads about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@indigenecraft.com or by mail at
shopindigene.com
[Re: Privacy Compliance Officer]
D-56, 2nd floor, Sector-7, Noida -201301
9958882115/ 9811970107
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