If you are not satisfied with your purchase, Indigne will exchange it within India purchase a 10 day exchange option from the order date. All items must be unworn, unwashed and in original packaging with original tags attached. Please note, we do not have a return pick up service, you will have to send out the courier from your end.
To complete your return, we require a receipt or proof of purchase.
**ALL SALE ITEMS ARE FINAL SALES**
Once your return/ exchange is received and inspected, we will send you an email to notify you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, or the exchange item will be shipped to you.
Sale items (if applicable)
Only regular priced items may be refunded or exchanged.
We only replace items if they are defective or damaged or there is a size issue. If you need to exchange it for the same item or something else, send us an email at email@example.com and send your item to the following address:
145/1 First Floor
To return your product, you should mail your product to:
145/1 First Floor
The cost of shipping a return is the shipper’s responsibility. we are not responsible for any parcel that may be lost or damaged during shipment back to our warehouse, please share your shipping tracking code with us. We have the right to deny refunds if the returned items do not meet our return policy requirements.
International orders: ALL INTERNATIONAL ORDERS ARE FINAL SALE, NO RETURNS
Thank you for visiting and shopping at Indigene Craft (shopindigene.com). Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Update this section if your processing time exceeds 2-3 business days.
Shipping rates & delivery estimates
Shipping charges for your order will be displayed at checkout.
Shipment method Estimated delivery time Shipment cost
DTDC Standard (Domestic) 3-5 business days Free
DTDC Expedited (Domestic) 2 business days Rs.350
FEDEX / DHL (International) 5-6 business days Rs.3500
FEDEX/ DHL (International for value more than Rs.30000) - 5-6 business days Rs.7000
Delivery delays can occasionally occur.
DTDC, FEDEX, DHL
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Indigene Craft is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
Indigene Craft is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship worldwide.
Our Refund policy section provides detailed information about options and procedures for returning/ exchanging your order.